Terms of Service

Last updated 30 August 2026

1. Who we are

Clentrix ("the Service") is provided by Clentrix Solutions LLC ("we", "us"). Contact us at admin@clentrix.com. By creating an account or using the Service you agree to these terms.

2. Your account

• Accounts are created by us for a named business. You are responsible for everything done under your account, including by your team members.
• Keep your password private. Tell us promptly if you think someone else has access.
• You must be at least 18 and able to enter a contract on behalf of the business you name.
• You may add team members. You remain responsible for what they send.

3. Carrier registration (10DLC)

Sending business text messages to US mobile numbers requires your business to be registered with the mobile carriers. This is a carrier requirement, not ours, and we cannot waive or accelerate it.

• We submit your registration on your behalf using details you give us. Those details must be accurate and must describe your real business.
• Approval typically takes about a week. We cannot guarantee approval, or any particular timeframe, because the decision is the carriers'.
• If a registration is rejected because information you gave us was inaccurate, fees already paid are not refundable.
• Carriers may filter, throttle or block messages at their discretion. We do not control message delivery and do not guarantee it.

4. Acceptable use

You must only message people who have given you their consent to be messaged, and you must honour opt-outs immediately. You are responsible for complying with the law that applies to you, including the Telephone Consumer Protection Act, applicable state law, and carrier rules.

You must not use the Service to:

• Send messages to people who have not consented, or who have opted out
• Send anything unlawful, fraudulent, deceptive, threatening or obscene
• Impersonate another person or business, or disguise who is messaging
• Send content prohibited by US carriers, including messages relating to cannabis, illegal substances, hate speech, or high-risk financial offers such as payday loans and debt relief
• Resell, sublicense or share access outside the business named on the account without our written agreement
• Attempt to breach, overload, reverse-engineer or interfere with the Service or its security

We may suspend or terminate an account immediately for a breach of this section, including where a breach puts our carrier registration or other customers at risk.

5. Your data and your contacts

The contacts, messages and lists you put into Clentrix remain yours. You are responsible for having the right to hold and message them. We handle that data as described in our Privacy Policy.

6. Payment

• Messaging and calling are prepaid. Credits are bought in advance and deducted as you use them.
• One credit is one SMS segment, not one message. A segment is 160 characters of plain English; messages containing emoji or non-Latin characters use 70-character segments. Longer messages use more than one segment and cost one credit each. Inbound replies also cost a credit, because the carriers charge us for them.
• Calling is billed per minute at the published rate for the call type.
• Monthly charges — platform access, phone numbers and carrier registration — are payable monthly in advance.
• Prices are in US dollars and exclude any taxes that may apply.
• We may change prices with reasonable notice. A change never alters what you have already been charged.
• If an invoice is unpaid, sending stops until it is settled. Your data is not deleted for non-payment alone.
• Credits have no cash value. Unused credits can be refunded within 14 days of purchase, and credits already spent cannot — see our Refund & Cancellation Policy, which governs refunds and cancellations and forms part of these terms.

7. Availability

We work to keep the Service available but do not promise it will be uninterrupted or error-free, and we do not offer a service level agreement. We may take the Service down for maintenance. Parts of the Service depend on third parties — including telecommunications carriers and our messaging provider — whose failures are outside our control.

8. Ending the agreement

You may stop using the Service at any time; tell us and we will close the account at the end of the paid period. We may end this agreement with reasonable notice, or immediately for a breach of section 4. On closure you may ask us to export your data for 30 days, after which it may be deleted. Phone numbers we lent you return to us.

9. Liability

To the extent the law allows, we are not liable for indirect or consequential loss, lost profits, lost business or lost data. Our total liability for any claim is limited to the amount you paid us in the three months before the claim arose.

Nothing in these terms limits liability that cannot lawfully be limited.

10. Changes to these terms

We may update these terms. If a change materially affects you we will tell you by email or in the app before it takes effect. Continuing to use the Service after that means you accept the change.

11. Governing law

These terms are governed by the laws of the State of Delaware, United States, and the courts of that state have exclusive jurisdiction.

12. Contact

Questions about these terms: admin@clentrix.com.